Forgotten passwords

As an administrator, you can reset the password for all accounts belonging to your institution (section “Change passwords”). It is also possible for a user to reset the password by themselves using the link on the Sectra Education Portal log-in page. Also, when a user account is created, information is sent via e-mail including a reset password link.

Lost invites

In case an invitation email has not been delivered, it might be in the spam folder. You can
also check if the email is in the user creation email list (section 5.6 of this guide). If they still
cannot find it, you can resend the invite

Lost the customer admin password

Log in with another administrator’s user account. If you only have one (1) user administrator, contact support@sectra.com.